A Letter to the Consultant

Friday, December 01, 2006

Hi,

There is an issue we would need you to address.

We noticed that after commercials are transferred, the schedulers in India will take about 3 to 4 hours to complete and send the log over.

Commercials are transferred at about 5pm (Singapore Time) everyday. As a result, I have to stay till 9.30pm (Singapore Time) everyday. On Wednesday, I stayed till 11.30pm just because MCO needs the log and the sales team is taking so long to send their commercials over.

Normally, Singapore schedulers take only about 45mins to 1 hour to complete the log after commercials are transferred. We do not understand why they would need such a long time to complete a log which should have already been 95% completed.

It is very frustrating and demoralising for us to see the commercials come in at 5pm and yet we still have to wait beyond 9pm each day before we can bring the log to MCO. Working extended hours for prolonged period, especially for no apparent reasons have an adverse effect on both morale and our concentration next day.

These people have been trained since May. In addition, Singapore sent 2 staff to India to provide intensive coaching for them from June to September this year. During that period of time, we need to juggle the coaching duties as well as our own logs. Despite the heavy workload, the two of us managed to finish our logs on time. While you may argue that we are both more experienced than the two of them, we were initially given only 1 month of training before we are expected to go at full speed and full load. Hence, I do not see why the full localization cannot take place yet.

You yourself said before that localization that takes more than 3 months is too long. It has been half a year already and India has still not localized yet.

In our view, this is a waste of resource as huge amount of resources are devoted to perform inefficient and unproductive tasks.

We will appreciate if you can share your expert opinions on our observations and advise on the appropriate follow-up action.

Thank you.